The Chief Information Officer is responsible for developing the University’s technology strategy and to provide leadership and direction in the operation of CUNY’s enterprise technology systems, including core business applications, voice and data networks, IT Security, data center operations, and the implementation of the University’s enterprise resource planning project – CUNYfirst.
The Deputy Chief Information Officer for Strategic Initiatives leads major initiatives that span across the University campuses, establishes goals and priorities for CIS, and serves as the Executive Sponsor for a variety of cross-organizational groups. In addition to being a senior advisor to the University CIO, the Deputy CIO handles vendor relations, contracting, enterprise-wide initiatives, and provides leadership and advice on projects such as disaster recovery, IT strategic planning, campus constructions, and IT policies.
The Deputy CIO oversees voice and data networks with particular emphasis on day-to-day IT operations. He coordinates the activities of the following offices directly: Technical Operations, Application Development, NOC Administrator, Systems & Network, Systems Integration& Data Center.
Oversees and supports personnel and administrative operations within CIS.
Handles strategic projects, as well as inter-campus coordination and communications. Provides analysis and recommendations to the CIO with respect to policy and budgetary matters.
Handles Special IT related projects that cut across a variety of functional areas within CIS such as disaster recovery, datacenter relocations and CIS personnel moves among others.
The Network Operations Center Administrator runs the CIS Data Center and constantly monitors all systems and applications and takes corrective action when necessary in order to maintain the availability of the CUNY Portal, Blackboard, Library Systems, eSims. He monitors all operating systems, applications, peripherals, servers and environmental facilities (e.g., mainframe, SUN servers, UNIX servers and NT servers). He is also in charge of service functions in maintaining, troubleshooting, repairing and/or replacing communication system components.
Provides strategic and operational leadership with respect to the design, development, support, and maintenance of business applications. Work closely with senior leaders to ensure a strong alignment between application solutions/services and CUNY business needs.
Provides software application development and support for strategic University Enterprise applications in support of campus businesses processes, academic program support, database administration, systems integration and interfaces with the inclusion of the CUNYfirst project.
Establishes, implements, maintains, facilitates and monitors information security technology, policies, procedures, standards, awareness programs and processes to manage information security risks to University business operations.
The Project Management Office provides support services for the enterprise systems in Computing & Information Services through the use of formal project management methods and tools.
Handles the implementation of the entire CUNYfirst project, an initiative to implement a single, unified ERP system on all of the CUNY campuses. It is a suite of software that will replace aging computer systems overseeing Student Administration, Finance and Human Resources that have served CUNY for over a generation.
The Systems and Networking group provides the day to day support for the University Data Center and CUNYNet, the University’s wide area data network. The Systems group maintains and develops the service platform for applications shared across the University. The Networking group provides high-speed data network access to those applications, to the Internet and to other research and hosting facilities.
Assists the Applications Development team with admissions and financial aid testing. Oversees the team managing the Network Operations Center.
Handles day-to-day technical/infrastructure support for all Central Office sites – e.g., video and teleconferencing, troubleshooting. Provides computer Help Desk support for staff of 2500. Tracks site licenses for software and implements patch and security management.
Manages all technical aspects of the CUNYfirst implementation project and enterprise development. This includes transitioning from legacy applications to the CUNYfirst environment by strategically integrating the existing and enterprise applications as a single solution for the university. Also oversees the development of and maintains custom applications, as well as upgrades, enhancements, and changes to the CUNYfirst system.
Directs the research, planning, and execution of strategic technology projects and programs, working in concert with various CIS departments and University-wide staff. Ensures the alignment of each project with the University’s IT strategic priorities, provide recommendations and advice to senior management, and emphasize seamless integration of new technologies across the University and the application of computing technologies in support of teaching, learning, research, and service.
Provides operational support for production systems.
The CIS/Enterprise Service desk provides first-level technical support, troubleshooting, and ticket routing to users of all CUNYfirst and other enterprise applications, such as Blackboard, CUNY portal, LDAP and the Data Warehouse.
Provides day-to-day first-level support as well as production and operational support for all aspects of the CUNYfirst implementation.
Provides production and operational support for all CUNY academic enterprise systems.
Manages and supports the new enterprise communications and collaboration architecture, deployed initially at the Central Office. This communications and collaborations suite encompasses e-mail (including archiving and retention), calendaring, contacts, tasks, and unified messaging (voice mail and fax).