Special Thanks

Event Commitee

Ann Tulio
Annamarie Bianco
Dr. Angela Joseph
Dzelika Daniel
Frances Kingston
Harvey Shifter
Jenise Reyes
Lori Grimes
Marilyn Daley-Weston
Nancy West
Sharon Hardy
Shirley Pierre-Louis
Trudy Hilton
Veronica Maldonado
Vivek Upadhyay
Jennifer Clark

Breakout Session I

Changing the Organizational Culture, a Critical Success or Risk factor for an ERP Conversion

Room Number: Auditorium L63

Session Description: City Tech’s division of Enrollment Management has successfully operated for many years utilizing a ‘clan’ environment approach. With the ERP conversion EM needed to decide if we would continue with this model or would we impose a radical cultural shift that would promote and pivot on segregating the distinct and insular functionalities of CUNYfirst? Would this cultural change, if instituted impact our main pillars of success (commitment to service, enrollment and compliance)? What decision was made? How did we sustain it and did it prove successful?

Presenters:
Alexis Chaconis , Director of Admission Services;
Vincent Roach, Deputy Registrar;
Megan Massaro, Assistant Registrar ;
Angela Kavanagh, Director of the New Student Center: New York City Technical College

Keeping Students Engaged Via Student Friendly Communication

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Session Description: Learn what tools are available on your campus to engage students through successful communication plans from recruitment to graduation. Methods for increasing student readership and response. Creative subject lines Clear call to action Visual messaging Mobile and iPad friendly formatting.

Presenters:
Richard P. Alvarez, University Director of Admissions, the CUNY Welcome Center

How To Maximize Hobsons CRM Tools and a Look to the Future of Hobsons Newest CRM Radius

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Session Description: In this session the Hobsons team will highlight how the Connect and Retain CRM tools are being used by CUNY colleges to impact their enrollment and student success goals. We will share how your peers are using the Connect and Retain CRM tools to maximize and streamline more personal and targeting interactions and communications throughout the recruitment and retention processes. In addition to the CRM tools, learn more about how added modules can take your efforts to the next level. Leverage Event management to promote, register and track events for prospective and current students. Manage your phone outreach through TeleCenter. And when students enroll, Agile Advisor makes it easier to keep track of advising appointments and notes. Finally get a sneak peak at CUNY’s path to Radius, Hobsons newest relational CRM that is part an eco-system providing best in class for the student lifecycle management which will become available to you in the next 18-24 months.

Presenter:
Eli Curan, Account Executive, Hobsons

Omnidirectional Transferability of Coursework-Enhanced Mobility of Transfer Students

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Session Description: Students at the University do not all transfer in the same direction. We have students transferring from community to senior, senior to community, and laterally. This session would look at how courses transfer in all directions to accomplish the common goal that all pillars strive for, graduation, retention, and student success. The presentation will focus on work done at the Office of University Registrar on this subject. National trends and data on transfer student’s mobility, as well as the concept of reverse transfer and how omnidirectional transferability of coursework can help to achieve an implementation of that process.

Presenter:
Chris Buonocore, University Director of Course and Transfer Information, Office of University Registrar

Using Oracle Business Intelligence to Provide Faculty Workload Information

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Session Description: Using a combination of data from the HR and Campus Solutions areas of CUNYfirst, OIRA has leveraged Oracle Business Intelligence to create a user friendly interface for Faculty Workload Reporting. Available reports include multi-year analyses individual faculty workload, workload by department, and total workload within a college. Also available is overload teaching workload and estimates of costs. Individual reports can be downloaded in multiple formats allowing for presentation and/or further analysis. A key component of the presentation will be a demonstration of the Faculty Workload application.

Presenters:
Mark Casazza, Anita Yee, Biana Perelshteyn; Central Office of Institutional Research and Assessment

eTranscript Processing with Unparalleled Customer Service

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Session Description: Credentials Inc. has automated transcript processing since 2003 and has enjoyed a fantastic working relationship with the CUNY system since 2004. We’re the longest serving eTranscript company in the industry and are the only one that offers extraction, sending and tracking of eTranscripts with unparalleled customer service for both your institutions and your students. Our integrated system optimizes transcript delivery based on the receiving Institution’s preferences for EDI, XML or PDF formats, while also being able to print and mail paper transcripts with our eRoboMail service. Come hear how we can automate the process for both archive records in SIMS and those in CUNY First.

Presenter:
Jack Weber, eScrip-Safe

Networking within an Office or How to Breakdown Internal Silos

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Session Description: When we think of silos, we usually think of them in terms of different offices. However, even within an office, silos exist. Nothing points that out more profoundly than CUNYfirst! This session will explore how one office set about breaking down those silos to create a cohesive strategy for performing our routine processes.

Presenter:
Marilyn Daley-Weston, Registrar, Hunter College

Academic Affairs

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Session Description: TBD

Presenter:
Daniela Boykin, ASAP Deputy Director;
Zenobia Johnson, CUNY Start Assistant Director, Office of Academic Affairs

Breakout Session II

A "Learning Community" Approach to Supporting Students

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Session Description: Guttman’s educational model is founded on providing an integrated and holistic experience in the classroom as well as through support services. Administrators share a commitment to ensuring coordination across the campus, and the financial aid and advising areas have developed an intentional and thoughtful approach to supporting students together. This session will focus on the creation of an interactive, two-way professional development series co-developed by the directors of financial aid and advising, including the use of CUNYfirst and FACTS, that is currently underway to help build a community of care that is recognized and valued by our students and enhances mutual appreciation of functional areas. In addition, we will discuss the added value of programs at Baruch and on the Guttman campus that are training the advising and financial aid staff separately, but also for their shared benefit

Presenters:
Vera Senese, Director of Financial Aid;
Danielle Insalaco-Egan, Acting Director of Student Support and Academic Achievement: Guttman Community College

One Stop Enrollment Services: An Innovative Student Success Partnership

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Session Description: Are departments on your campus surviving or thriving? An integrated student system like CUNYfirst requires innovative approaches to institutional operations. This session will provide an overview of the services and resources necessary for a successful implementation of a one-stop model. Particular attention will focus on the “why” and “goals” of the offices, what worked and what areas of collaboration resulted in a single successful functioning unit.

Presenter:
Dr. Gail Baksh-Jarrett, Senior Director of Enrollment, La Guardia Community College

Visual Schedule Builder (VSB)

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Session Description: Visual Schedule Builder (VSB) is a Google-like search tool that allows university and college students to visually search and register for schedules in PeopleSoft. The hosted tool is able to accommodate unique multi-campus customizations while catering to a broad range of individual student requirements. VSB is a proud Oracle Gold Partner and offers secure integration using delivered vanilla PeopleSoft Web Services and Degree Works API’s.

Presenter:
Alan Weeks, President & Founder Visual Schedule Builder

The Importance of Training

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Session Description: The objective of this session will be to provide an overview of training methods and documents we have created at Hunter on CUNYfirst. From the time we migrated in 2013 we have made several different attempts to identify the groups of end users and to best provide training on how to interpret CUNYfirst and obtain the information he/she requires to do the job. To familiarize/provide comparison between information previously viewed in SIMS to current day CUNYfirst.

Presenter:
Pranoya (Molly) Ghosh, Registrar, Hunter College

From DATA to TADA: Using Pivot Tables to Transform CUNYfirst Queries

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Pivot Tables Reference Guide

Session Description: The CUNYfirst Query Viewer provides access to a rich array of data. With a few clicks in CUNYfirst, users may access thousands of rows of student and course records. The challenge is to transform this large dataset into a manageable and meaningful format that is useful for decision-making by administrators, faculty, and staff. This demonstration will showcase how to use Excel PivotTables to easily summarize and present records retrieved from CUNYfirst Query Viewer and to create visually-appealing tables for reports and presentations. The presenters will provide step-by-step instructions that participants can readily use at their home campuses.

Presenters:
Elisa Hertz, Director of the Center for College Effectiveness;
Alison Weingarten, Senior Institutional Research Data Analyst; Guttman Community College

Lowering Barriers to Study Abroad: Optimizing Registration, Financial Aid and Payment Process

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Session Description: Although financial barriers are the most frequently cited obstacle to increasing study abroad participation at CUNY, administrative complexity can also pose substantial challenges. With most of CUNY’s study abroad programs open to all qualified CUNY students and many students taking advantage of opportunities beyond CUNY’s own offerings, CUNY’s study abroad offices depend on Registrar, Bursar and Financial Aid offices throughout the system. This panel will address typical administrative challenges faced by students seeking to study abroad, and propose (and solicit) ways to streamline the process from the student perspective.

Presenter:
Helen Gaudette, Director, Global Education Initiatives, Queens College;
Richard Mitten, Director of Study Abroad, Baruch College;
Stephen Ferst, Executive Director Center for International Service, College of Staten Island;
Kim Holland, International Education Manager, CUNY Central (moderator)

CUNY Operating Budget Overview

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Session Description: TBD

Presenter:
Cathy Abata, University Executive Budget Director

Creating Opportunity Program Success: A University Partnership

Room Number: L61

Session Description: CUNY’s SEEK (Search for Education, Elevation, and Knowledge) and CD (College Discovery) are the two City University higher education opportunity programs are designed to assist high-potential, low-income students who otherwise might not be able to pursue a college degree because they are not academically well prepared for college-level work. This structured program provides a range of intensive support services including supplemental instruction, counseling, and enhanced financial aid to enable students to bridge the gap between remedial programs and the regular college curriculum. This session will provide understanding on the programs’ objectives, the enrollment process (recruitment and financial aid) as well as identify stakeholders needed for its continued success.

Presenter:
Frances Kingston, Student Affairs;
Dzelika Daniel, Associate Director for Program Information, Office of Student Financial Assistance

Breakout Session III

Expanding student self-service web applications: Using the 805 report to build web applications

Room Number: Auditorium L63

Session Description: In the legacy system (SIMS) John Jay College was able to offer their student’s access to various self-service web applications that allowed them to complete basic transactions online. This presentation explores how John Jay College was able to build various students web applications, through the extraction of data from the 805 report. Learn about the different student self-service applications that are currently in place, and how these applications have allowed students to complete transactions online.

Presenter:
Naomi Nwosu, Director Enrollment management Services;
Nadine Young, Registrar;
Sabina Eng, Information Technology; John Jay College

Hashtags, Handles and Higher Ed: Social Media Basics for Enrollment Experts

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Session Description: Twitter, Instagram and the like are now part of the standard repertoire of information exchange for the world of education. With such rapid forms of communication happening on various platforms there are now, more than ever, an incredible amount of resources for students to gain valuable information from varying perspectives. In this session, we would discuss current trends, how social media has impacted student behavior during the college admissions process, best practices for administrators and how to better engage students to give them the information they need through familiar platforms.

Presenters:
Joseph Fantozzi Jr., Recruitment Coordinator;
Joanna Kucharski, Recruitment Coordinator: The CUNY Welcome Center

R2T4 & CUNYfirst: How far we've come

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Session Description: A discussion on the evolution of the R2T4 process in CUNY First. This discussion will focus on the first days of CUNY First, as we manually entered calculations in SFA. We will then discuss FA Delivered Go Live (E-033 CEMLI). In addition, we will focus on how trainings, testing, queries, external reports, security and discussions played a key role in Amendments being implemented, which have further enhanced the CEMLI, and the processing of R2T4 calculations. Our mission is to show how much has been done to improve the R2T4 process in CF since inception.

Presenters:
Elaine Pimentel, Deputy Director, Office of Student Financial Assistance;
Nick Simos, Associate Director of Financial Aid, Guttman Community College

The Plight of a Candidate: How Retain can help a student's journey to graduation

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Session Description: With Hunter’s original paper process of graduation auditing, there was no statistical ability to track audit issues that barred a student’s graduation. In developing a new audit procedure and using Retain, Degree Audit is able to numerically track such audit issues as a reoccurring requirement or a continual need for course substitutions, in turn learning more about some of the graduation stumbling blocks Hunter students are facing. Through Retain’s ability to track communications to students and filter, compare and graph audit issues as identified by degree auditors, a well­ rounded view of the plight of a graduation candidate can be more transparent to faculty, staff and administrators.

Presenter:
Alicia Bragg, Registrar, Hunter College

(P)roblem (S)olving Queries

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Session Description: This session will outline ways that the Hunter Registrar’s Office has used queries developed in-house to smooth processing in all office units. Hunter has implemented checks and balances for data integrity and multiple process improvements in the areas of e-Permit, student communications, Clearinghouse reporting, academic scheduling, DegreeWorks, and more. In addition to discussing these solutions, the session will outline how teamwork and creativity led to their development and where they now fit into our office’s process maps and monthly statistical reports to senior administrators.

Presenter:
Adrienne Bricker, Deputy Registrar, Hunter College

Financial Aid CUNYfirst

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Session Description: TBA

Presenters:
Shanita Baksh, Financial Aid System Manager;
Sean Brown, Financial Aid System Specialist; Office of Student Financial Assistance

Universal Service Indicator and Credit History

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Session Description: TBD

Presenter:
Thomas Zhou, University Treasurer, University Controller Office

CollegeNet

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Session Description: CollegeNET will be demonstrating the latest version of the Series25 scheduling, calendaring & analytics solution. CUNY’s migration from the R25 client-server software to the new SaaS delivered solution that provides academic scheduling, event management; web publishing and master planning analytics will be the focus of discussion. Benefits of the license upgrade include:
– SaaS delivery model (greatly simplifies workload for CUNYfirst and guarantees end-users are always on the latest version the moment it becomes available)
– Fully web-enabled (all scheduling, requesting, reporting, etc. managed via a web browser with no installed software)
– Bi-directional CRON integration with CUNYfirst (data transfers will now take 1-2 minutes!!!)
– Intuitive and friendly user interface

Presenter:
Julia Noonan, CollegeNET VP of Sales

New York State Higher Education Services Corporation

Room Number: L61

Session Description: NYS Higher Education Services Corporation (HESC) is the state agency administering the Tuition Assistance Program (TAP) along with twenty state scholarships, loan forgiveness and various federally funded programs totaling $232 million dollars for approximately 122,000 students CUNY-wide. More than a financial aid program, cross-pillar collaboration is required to maintain compliance. This presentation will identify and outline the role of key departments that are stakeholders in the administration in one of CUNY’s largest programs.

Presenter:
Michael Turner, Consulting Services, HESC