About Us

The Professional Development and Learning Management (PDLM) Office manages training and professional development opportunities designed to enhance the knowledge, skills, and competencies of CUNY employees. College and Central Office employees in various positions can benefit from professional development and training sessions that present progressive and innovative workplace effectiveness tools created by some of the most celebrated thinkers in the workplace learning field.

Mission

PDLM’s mission is to promote individual and organizational excellence for employees of the nation’s largest urban institution of public higher education.

January

Please note: Course Schedule is Subject to Change

Hitting the Bulls-eye: Setting Targets that Work
Course Code:  C9321
Monday, January 23, 2017

This practical workshop will arm managers with proven methods for creating a strategic plan that will transform their vision to reality. Participants will work with decision-making frameworks, goal-setting techniques, and best practices for assigning roles and responsibilities, and creating measurable benchmarks and data-driven goals.   Target Audience:   Directors, Managers, Supervisors, and Project Leaders

Foundations of Management
Course Code:  C1006
Wednesday, January 25, Thursday, January 26, & Friday, January 27, 2017   

This course provides an overview of the role of the manager in the public sector. Emphasis is placed on identifying internal and external customers, devising and implementing process improvement, and tracking measurable outcomes. Managers will explore ways to develop strategies for employee involvement through team building, mutual problem-solving, and decision making. Target Audience:  Directors and Managers
Prerequisite: Essentials of Supervision for the 21st Century or two years managerial experience

Please note: Course Schedule is Subject to Change

February

Managerial Power Tools:  Motivating, Delegating, Team Building
Course Code:  C9286
Friday, February 3, 2017

As a manager or supervisor, you need to get things done through others. Everyone is motivated to do something – but is it what you need them to do? How do you get people to want to do what they are supposed to do, do it well, and in collaboration with others? This highly interactive one-day course will give you some answers. You will have the chance to explore and practice the skills of motivating, delegating and teambuilding. Target Audience: Directors, Managers, and Supervisors

The Supervisor’s Challenge: Managing Yourself While Managing Others
Course Code:  C9051
Wednesday, February 8 & Thursday, February 9, 2017

To do the best job leading others, we begin by managing ourselves, creating a work-life balance, and developing people skills that allow us to lead by setting an example.  Participants will gain insight into managing themselves through increasing their self-awareness and developing relationship building skills. Focus will be on using emotional intelligence to build self-esteem and self-awareness. Target Audience:  Managers and Supervisors

How to Write Fast Under Pressure
Course Code:  C7513
Friday, February 17, 2017

When deadlines on several writing tasks are rapidly approaching, do you feel under stress? Have a hard time getting started? Struggle to put your thoughts together? Revise and edit slowly? Then, this course is for you! You will learn the tips that professional writers use and practice them in real-life situations to increase your output and write assertively.  Target Audience:  All Staff

Understanding and Managing Organizational Change
Course Code:  C9172
Thursday, February 23 & Friday, February 24, 2017

Changes in leadership, processes, and technology can result in stress and resistance. This course will assist department directors, managers, and supervisors in addressing the challenges of adjusting to and managing change.  Participants will learn strategies for overcoming resistance and managing apathy, criticism, negativity, and low staff productivity.  Target Audience:  Directors, Managers, and Supervisors

Tactical Communication for Gaining Cooperation
Course Code:  C9001
Monday, February 27, 2017

This workshop will allow participants to learn and practice the communication skills and techniques for handling difficult work issues with candor, tact, and sensitivity. It explores complex situations such as dealing with tensions among team members and enforcing policies. Participants also will practice communication skills for neutralizing and defusing potential altercations.  Target Audience:  All Staff

March

Essentials of Supervision for the 21st Century
Course Code:  C1031
Thursday, March 2 & Friday, March 3, 2017

An introduction to the issues, challenges, and typical situations related to supervising “frontline” employees.  In this two-day workshop, participants will learn essential skills and be introduced to key techniques for functioning effectively in their supervisory roles.  Target Audience:  Managers and Supervisors

Professional Presence (2 half-day sessions)
Course Code:  C7721
Wednesday, March 8, 2017, 9:30 am – 12:30 pm or 1:30 – 4:30 pm

In this highly interactive workshop, workplace leaders will be introduced to essential and sometimes overlooked business manners that contribute to workplace success.  Specific takeaways include tips and insights for assessing your “personal brand,” making a fantastic first impression, leading through listening, setting goals and work targets that inspire your team, and bolstering your communications style to create a collaborative working environment.  Spend the day with the celebrated “Mr. Manners” and discover techniques for obtaining the “professional polish” to assist you in continuing to make a valuable contribution to your workplace.  Target Audience: Managers, Supervisors, and Professionals

Lean Six Sigma: An Introduction to Quality and Productivity Improvement
Course Code:  C7784
Monday, March 13 & Tuesday, March 14, 2017

Are you feeling pressure to do more with less time and resources?  In this two-day seminar, participants will learn proven methods for achieving higher productivity with limited resources.  Lean Six Sigma provides tools and techniques to streamline tasks, improve time management, and produce higher quality work while satisfying internal and external customers.  These tools, originally developed for business, are now used extensively in government and higher education. Target Audience: Directors, Managers and Supervisors

Creating and Delivering Powerful Presentations
Course Code:  C9091
Tuesday, March 21 & Wednesday, March 22, 2017

This course is presented for directors, managers, and supervisors who must make important presentations in their leadership roles.  Participants will develop a skill-set for speaking with confidence and projecting the best possible image of themselves and their department or college.  Emphasis will be on cultivating a conversational tone when speaking and formulating clear and logical presentation points to attain the desired audience reaction. One-on-one coaching will be provided. Target Audience: Managers, Supervisors and Professionals

Resolving Conflict: A Leadership Approach  
Course Code:  C5151
Monday, March 27 & Tuesday, March 28, 2017

This workshop will enable participants to develop collaborative problem-solving skills and to use these skills to coach staff and address conflict-related work situations and disputes. Participants will role-play different approaches for managing workplace conflict.  Target Audience:  Managers and Supervisors

April

Inspired Leadership: Creating a Motivational Environment
Course Code:  C9248
Wednesday, April 5 & Thursday, April 6, 2017

Do you need to increase productivity and encourage positive long-term change?  Want staff members to choose to be their best at work?  Then the four cornerstones of the FISH philosophy are for you.  Explore this unique technique for increasing morale and motivating team members to challenge themselves to improve.  Learn to be a “genuine” leader and to leave a legacy of integrity and success.  Target Audience:  Managers and Supervisors

Effective Office Management For Today’s Workplace
Course Code:  C2202
Tuesday, April 11, 2017

Acquire the tools to better manage your work environment.  Explore common workplace challenges and techniques for managing time, changing priorities, developing effective office routines, communicating better, increasing motivation, and enlisting help for developing a more positive team environment.
Target Audience:  All Staff

Managing Multiple Priorities
Course Code: C5044
April 21, 2017

Take control of your workday by maximizing efficiency and minimizing stress.  Learn to clarify and set work and personal goals and priorities, stay organized, take charge of time, recognize and overcome “productivity killers,” and utilize planning and organizing tools to measure and monitor progress.  Target Audience:  All Staff

Strengthening Workplace Communications  
Course Code:  C7724
Tuesday, April 25, 2017

Participants will learn methods to improve their everyday interactions with co-workers which will enable them to work more productively in group situations. They will evaluate their individual communication styles and explore methods and techniques for strengthening their personal communication effectiveness.  Target Audience:  Managers and Supervisors

Attitude is Everything
Course Code:  C9266
Thursday, April 27, 2017

Attitude is a highly personal and sensitive topic. As attitudes deteriorate, so do commitment, loyalty and, most importantly, performance. Everyone encounters setbacks that can shake their attitude into a negative focus. This course provides participants with the knowledge and skills to develop and maintain positive attitudes while becoming sensitive to underlying causes leading to negative attitudes. Various methods for responding positively and productively to different attitudes will be explored. Target Audience:  All Staff

May

Motivating Yourself for Professional Success
Course Code:  C9092
Tuesday, May 2, 2017

Personal motivation is the key to all human success. Where do you want to be in life? What are the required attitudes and thoughts and the actions you should take to raise your level of personal and professional skill and efficiency? Explore what actions you can take to overcome personal and professional stumbling blocks and see how creative thinking, effective decision making, and personal motivation can determine the destiny you create.  Target Audience:  All Staff

The Manager in the Middle: Effective Power Relationships Up & Down
Course Code:  C9210
Thursday, May 11 & Friday, May 12, 2017

Managers know the stress of leading from the middle – being influenced by and accountable to those they report to while managing their own staff for harmony and productivity. Learn how to balance relationships and build alliances up and down the organizational hierarchy. Participants also will experiment with and discuss tools and techniques for influencing their manager in collaborative ways while engaging their sometimes reactive or resistant staff. Target Audience: Directors, Managers and Supervisors

Project Management Essentials
Course Code:  C7756
Monday, May 15 & Tuesday, 16, 2017

This workshop will present an overview of the structures and practices of Project Management with the overlay of engagement and collaboration strategies.  Focus will be on identifying and defining project objectives, efficiently and effectively coordinating project tasks, and applying the right processes and tools for managing a project team.  Target Audience:  Directors, Managers, and Supervisors

Strategic Thinking
Course Code:  C7523
Wednesday, May 24 & Thursday, May 25, 2017

This course provides an integral understanding of the purpose and application of strategic thinking, along with tools and steps for their application. Participants will develop a deeper understanding of successful techniques to overcome barriers in the development of short- and long-term integrated (strategic) planning, by applying practices that facilitate analysis of existing assets and challenges while capitalizing on strengths. Hands-on techniques and practices for developing ongoing “live in the moment” strategic planning will be presented.  Target Audience:  Directors and Managers

June

MS EXCEL 2010: An Introduction, L1
Course Code:  WTT141
Tuesday, June 6, 2017

Need an in-depth review of the basics of Excel?  This is the course for you!  Learn the best ways for creating, editing, formatting, and printing Excel worksheets.  Then, enjoy a brief introduction to the “magic” of formulas, functions, and chart wizards.  Target Audience:  All Staff

MS WORD 2010:  Using Styles, Graphics, Symbols, Charts & Translation
Course Code:  WTT131A
Friday, June 9, 2017, 9:30 AM – 12:30 PM

Want to create more exciting, professional looking documents using MS Word? Learn to use graphics, charts, and symbols to communicate information visually rather than simply using text.  Take your Word documents to the next level using styles and themes – predefined combinations of font style, color, text size, and effects.   Broaden your communications by using the translate feature to translate words, phrases, paragraphs, or an entire document from one language to another. Finally, create eye-catching fliers, organizational charts, marketing and promotional materials, and other professional documents with your newly enhanced skills!  Target Audience:  All Staff

MS WORD 2010: Using Mail Merge, Tables, and Electronic Forms
Course Code:  WTT131P
Friday, June 9, 2017, 1:30 – 4:30 PM

This workshop will provide skills for organizing and presenting information in a variety of formats using MS Word. Learn to use the mail merge feature to produce letters, mailing labels, envelopes, name tags, and other documents from information stored in a list, database, or spreadsheet.  Learn how to summarize and present numerical data or text information in rows and columns using tables. Finally, are you looking for a way to collect and organize information from others? Learn to create forms that others can fill out electronically, including check boxes, text boxes, date pickers, and drop-down lists.  Target Audience:  All Staff

Developing Yourself and Others Through Delegation
Course Code:  C9117
Tuesday, June 13, 2017

Delegating involves high levels of trust, self-awareness and strategic thinking. It is different from assigning routine work. Done well, it enables the manager and others to take on new challenges, maximizes productivity, increases team performance, and reduces stress. Done incorrectly, it can result in improperly completed projects and increased frustration. This highly interactive workshop will explore many facets of delegation and introduce the delegation process step by step. Target Audience:  Directors, Managers, and Supervisors

MS EXCEL 2010: Formulas and Functions
Course Code:  WTT141A
Friday, June 16, 2017, 9:30 AM – 12:30 PM

Need to calculate data in an Excel spreadsheet? Create formulas to let Excel do the calculations for you, and then use functions (prewritten formulas) to shorten and simplify your formulas.  Learn to use formulas and functions to perform simple or complex calculations on a single worksheet or across multiple worksheets, to combine multiple columns of data into a single column, and to effectively utilize the five most common Excel functions.  Target Audience:  All Staff

MS EXCEL 2010: Pivot Tables
Course Code:  WTT141P
Friday, June 16, 2017, 1:30 – 4:30 PM

Need to perform an in-depth analysis of the data in your Excel spreadsheet or quickly answer an unanticipated question about your data?  Learn to create a PivotTable or PivotChart report.  Pivot tables allow you to summarize values in an Excel spreadsheet without having to create formulas to perform the calculations.  Rearrange your summarized data simply by rotating row and column headings to create easy to read reports.  Target Audience:  All Staff

MS POWERPOINT 2010: Creating Powerful Presentations
Course Code:  WTT151A
Friday, June 23, 2017, 9:30 AM – 12:30 PM

Learn how to create presentations that gain attention and enhance your credibility.  Deliver informative and visually appealing presentations that engage your audience.  Avoid common “PowerPoint pitfalls” and learn how to handle questions and comments with ease.  Target Audience:  All Staff

MS POWERPOINT 2010: Dynamic, Impactful PowerPoint Delivery
Course Code:  WTT151P
Friday, June 23, 2017, 1:30 – 4:30 PM

Learn the fundamentals of delivering a dynamic PowerPoint presentation.  Deliver presentations that gain attention and enhance credibility.  Learn to use visual aids as they are intended, deal effectively with fear and anxiety, and handle questions and comments with confidence.  Target Audience: All Staff

The OHRM Professional Development and Learning Management Office Spring, 2017 Course Catalog is here.  The Catalog provides course descriptions and registration information on professional development, desktop technology, and diversity and inclusion courses PDLM will offer from February through June, 2017.  Introductory information also is presented on academic learning and other professional development opportunities available to CUNY employees.  For the complete catalog, click on the Spring 2017 Course Catalog below.

PDLM Spring 2017 Course Catalog

The Professional Development Program for CUNY employees now offers four specific skill enhancement certificate programs.  The programs are the Certificate for Administrative Professionals (CAP), the Certificate Program for Professional Staff (CPS), the Managerial Competencies Certificate Program (MCC), and the Supervisory Competencies Certificate Program (SCC).  Participants must complete three core courses and two elective courses within a two-year period.  For more information, click on the applicable flier to the right under “What’s New In PDLM.”

The OHRM Professional Development and Learning Management Office partners with various workplace learning providers to offer targeted skill-building opportunities for various CUNY audiences.  Professional partnerships with corporate learning leaders, CUNY colleges, other University offices, educational institutions, and noted employee development facilitators have helped PDLM to offer timely targeted learning sessions to CUNY employees.

Passenger Van Training for CUNY Drivers

Since June, 2011, the OHRM Professional Development and Learning Management Office has collaborated with the University’s Risk Management Committee to coordinate a driver safety course for campus passenger van drivers.  The customized training session entitled “Defensive Driving for Passenger Vans” addresses the unique challenges imposed upon passenger van drivers in New York City.  Over 600 CUNY drivers have taken the course since the training began.  Employees with van driving responsibilities should contact their Campus Fleet Coordinator for more information.

Sexual Misconduct and Title IX Training for CUNY Coaches and Athletic Administrators

The OHRM Professional Development and Learning Management Office continues to partner with the University’s General Counsel and Student Affairs Offices to provide sexual misconduct and Title IX training to the campus coaches and athletic administrators of the CUNY Athletic Conference (CUNYAC).  Over 500 employees have attended this course since its introduction in December, 2012.  The course was revised in the spring of 2014 and the fall of 2015 in response to major changes in federal and state sexual misconduct, sexual assault, and Title IX laws.  Participants review the University’s Policy on Sexual Misconduct, Title IX protocols, reporting requirements, the legal liabilities of coaches, managers, and supervisors regarding sexual misconduct, appropriate and inappropriate coaching techniques, and other potential issues raised by the unique types of contact between coaches and athletes.  Coaches and athletic administrators who have not taken this training must contact their supervisors or the CUNY Athletic Conference Office for information on training dates.

Registration for Risk Management and Compliance Training

Registration procedures and eligibility requirements for these learning session programs are communicated to the specific audiences when these programs are scheduled.  Each participant must be approved for registration by the appropriate campus or university coordinator.  Please contact your coordinator for more information.

Workplace Violence Prevention Training

Workplace Violence presents a serious occupational safety hazard to the University and its employees.  CUNY is committed to the prevention of workplace violence and will respond promptly to any threats and/or acts of violence.

New York State law mandates campuses to assess prevention needs and potential hazards, and to provide employees with campus-specific information and training in the risks and prevention of workplace violence.  The City University of New York’s Preventing Workplace Violence online course is designed to familiarize CUNY employees with the University’s Policy 6.09 Violence Prevention and to provide information on the New York State law, workplace violence risk factors, and methods for preventing, identifying and responding to threatening situations in the workplace.

CUNY employees are required to complete this training annually.  Employees with training questions should contact their campus Workplace Violence Prevention Training Administrator.  Click this link for a list of Campus Workplace Violence Prevention Training Administrators.

A copy of CUNY’s Policy 6.09 Violence Prevention is available at the following site: http://policy.cuny.edu/manual_of_general_policy/article_vi/policy_6.09/1/text/#Navigation_Location.

To register for CUNY Professional Development Program (CPDP) courses, employees must complete the E-Application (“E-App”) and submit it to their college Human Resources Office and PDLM.  E-Apps must reach PDLM at least 10 days before the start of a course.  Click on the button below to open the E-App, and follow all instructions to ensure that your application is processed.

Register For PDLM Courses

Rhonnye Ricks
University Director, Professional Development & Learning Management
Rhonnye.Ricks@cuny.edu

Jacqueline Womack-Worrell
Associate Manager, University Training Professional Development
& Learning Management
Jackie.Womack-Worrell@cuny.edu

Despina Kouvaros
HR Training Specialist
Despina.Kouvaros@cuny.edu

Anastasiya Fatiy
HR Training Coordinator
Anastasiya.Fatiy@cuny.edu 

Karen Ford
Executive Coordinator
Karen.Ford@cuny.edu

Starr Hargraves
Training Assistant
Starr.Hargraves@cuny.edu

Marina Freyder
Training Assistant
Marina.Freyder@cuny.edu 

What’s New in PDLM

Training on Campus

PDLM partners with campus Human Resources Offices to offer DCAS Citywide Training Center courses on their campuses. Departments must work with HR to arrange “on-site” courses for 10 to 24 employees at least two months before the course is scheduled.

HR Request for Campus Training >>

Courses at Citywide Training Center (CTC) through DCAS

The PDLM Office serves as the CUNY liaison to the CTC and must sign and submit all CUNY applications to DCAS.  Complete and download the CTC application, then have your supervisor sign the completed application and forward it to your College Human Resources Office.

Download the CTC Application >>