About Us

The Professional Development and Learning Management (PDLM) Office manages training and professional development opportunities designed to enhance the knowledge, skills, and competencies of CUNY employees. College and Central Office employees in various positions can benefit from professional development and training sessions that present progressive and innovative workplace effectiveness tools created by some of the most celebrated thinkers in the workplace learning field.


PDLM’s mission is to promote individual and organizational excellence for employees of the nation’s largest urban institution of public higher education.

Course Schedule
February – June, 2018

Schedule is subject to change


Managerial Power Tools:  Motivating, Coaching and Teambuilding
Course Code:  C9286
Friday, February 2, 2018

As a manager or supervisor, you need to get things done through others. Everyone is motivated to do something – but is it what you need them to do? How do you get people to want to do what they are supposed to do, do it well, and in collaboration with others? This highly interactive one-day course will give you some answers. You will have the chance to explore and practice the skills of motivating, delegating and teambuilding.  Target Audience:  Directors, Managers, and Supervisors

Tactical Communication for Gaining Cooperation
Course Code:  C5400
Friday, February 16, 2018

This workshop will allow participants to learn and practice the communication skills and techniques for handling difficult work issues with candor, tact, and sensitivity. It explores complex situations such as dealing with tensions among team members and enforcing policies. Participants also will practice communication skills for neutralizing and defusing potential altercations.  Target Audience:  All Staff

Resolving Conflict: A Leadership Approach
Course Code:  C5151
Thursday, February 22 & Friday, February 23, 2018 – RESCHEDULED

This workshop will enable participants to develop collaborative problem-solving skills and to use these skills to coach staff and address conflict-related work situations and disputes. Participants will role-play different approaches for managing workplace conflict.  Target Audience:  Managers and Supervisors

Essentials of Supervision for the 21st Century
Course Code:  C1031
Tuesday, February 27 & Wednesday, February 28, 2018

An introduction to the issues, challenges, and typical situations related to supervising “frontline” employees.  In this two-day workshop, participants will learn essential skills and be introduced to key techniques for functioning effectively in their supervisory roles.  Target Audience:  Managers and supervisors    

Schedule is subject to change


Professional Presence
Course Code:  C7721
Wednesday, March 7, 2018, 9:00 am –12:30 pm (HALF-DAY program AM)

In this highly interactive workshop, workplace leaders will be introduced to essential and sometimes overlooked business manners that contribute to workplace success.  Specific takeaways include tips and insights for assessing your “personal brand,” making a fantastic first impression, leading through listening, setting goals and work targets that inspire your team, and bolstering your communications style to create a collaborative working environment.  Spend the day with the celebrated “Mr. Manners” and discover techniques for obtaining the “professional polish” to assist you in continuing to make a valuable contribution to your workplace.  Target Audience: Managers, Supervisors, and Professionals

Developing Yourself and Others Through Delegation
Course Code:  C9117
Thursday, March 22, 2018

Delegating involves high levels of trust, self-awareness and strategic thinking. It is different from assigning routine work. Done well, it enables the manager and others to take on new challenges, maximizes productivity, increases team performance, and reduces stress. Done incorrectly, it can result in improperly completed projects and increased frustration. This highly interactive workshop will explore many facets of delegation and introduce the delegation process step by step.   Target Audience:  Directors, Managers, and Supervisors

Inspired Leadership: Creating a Motivational Environment
Course Code:  C9248
Monday, March 26 & Tuesday, March 27, 2018

Do you need to increase productivity and encourage positive long-term change?  Want staff members to choose to be their best at work?  Then the four cornerstones of the FISH philosophy are for you.  Explore this unique technique for increasing morale and motivating team members to challenge themselves to improve.  Learn to be a “genuine” leader and to leave a legacy of integrity and success.    Target Audience:  Managers and Supervisors

Schedule is subject to change


Strengthening Workplace Communications
Course Code:  C7724
Thursday, April 5, 2018

Participants will learn methods to improve everyday interactions with co-workers to enable them to work more productively in group situations. They will evaluate their individual communication styles and explore methods and techniques for strengthening their personal communication effectiveness.  Target Audience:  Managers and Supervisors

Effective Office Management For Today’s Workplace
Course Code:  C2202
Monday, April 9, 2018

Acquire the tools to better manage your work environment.  Explore common workplace challenges and techniques for managing time, changing priorities, developing effective office routines, communicating better, increasing motivation, and enlisting help for developing a more positive team environment.  Target Audience:  All Staff

Resolving Conflict: A Leadership Approach
Course Code:  C5151
Thursday, April 12 & Friday, April 13, 2018

This workshop will enable participants to develop collaborative problem-solving skills and to use these skills to coach staff and address conflict-related work situations and disputes. Participants will role-play different approaches for managing workplace conflict.  Target Audience:  Managers and Supervisors

How to Write Fast Under Pressure
Course Code:  C7513
Wednesday, April 18, 2018

When deadlines on several writing tasks are rapidly approaching, do you feel under stress? Have a hard time getting started? Struggle to put your thoughts together? Revise and edit slowly? Then, this course is for you! You will learn the tips that professional writers use and practice them in real-life situations to increase your output and write assertively.  Target Audience:  All Staff

Attitude is Everything
Course Code:  C9266
Tuesday, April 24, 2018

Attitude is a highly personal and sensitive topic. As attitudes deteriorate, so do commitment, loyalty and, most importantly, performance. Everyone encounters setbacks that can shake their attitude into a negative focus. This course provides participants with the knowledge and skills to develop and maintain positive attitudes while becoming sensitive to underlying causes leading to negative attitudes. Various methods for responding positively and productively to different attitudes in a positive and productive way will be explored. Target Audience:  All Staff

Managing Multiple Priorities
Course Code: C5044
Friday, April 27, 2018

Take control of your workday by maximizing efficiency and minimizing stress.  Learn to clarify and set work and personal goals and priorities, stay organized, take charge of time, recognize and overcome “productivity killers,” and utilize planning and organizing tools to measure and monitor progress.  Target Audience:  All Staff

Schedule is subject to change


Creating a Collaborative Workplace
Course Code:  C7516
Tuesday, May 1, 2018

Collaboration within teams across programs and between organizations is a fact of life in today’s workplace. The complexity of tasks and the interdependence of functions make it important that people work well with one another throughout an entire organization. High performance teams make this necessary collaboration appear seamless. This course looks at the complexities, the opportunities, the desired conditions and skills needed to make such collaboration possible.  Target Audience:  Directors, Managers, and Supervisors

Lean Six Sigma: Process Improvement Initiatives (Green Belt Certificate)
Course Code:  C7785
Wednesday, May 2, Friday, May 4, Wednesday, May 16, & Friday, May 18, 2018

At the completion of this program, you will earn a Lean Six Sigma Green Belt certificate.  You will be able to create strategies for leading Lean Six Sigma teams and implementing Lean Six Sigma projects.  Learn to review Process Improvement Theory, master key Lean Six Sigma tools, and identify key drivers and develop metrics and evaluate cost savings.  Prerequisite:  Lean Six Sigma: Introduction to Quality & Productivity Management (White Belt Certificate). Target Audience: Directors, Managers and Supervisors

The Manager in the Middle: Effective Power Relationships Up & Down
Course Code:  C9210
Thursday, May 10 & Friday, May 11, 2018

Managers know the stress of leading from the middle – being influenced by and accountable to those they report to while managing their own staff for harmony and productivity. Learn how to balance relationships and build alliances up and down the organizational hierarchy. Participants also will experiment with and discuss tools and techniques for influencing their manager in collaborative ways while engaging their sometimes reactive or resistant staff. Target Audience: Directors, Managers and Supervisors

The Supervisor’s Challenge: Managing Yourself While Managing Others
Course Code:  C9051
Monday, May 21 & Tuesday, May 22, 2018

To do the best job leading others, we begin by managing ourselves, creating a work-life balance, and developing people skills that allow us to lead by setting an example.  Participants will gain insight into managing themselves through increasing their self-awareness and developing relationship building skills. Focus will be on using emotional intelligence to build self-esteem and self-awareness. Target Audience: Managers and Supervisors

Schedule is subject to change


MS EXCEL: An Introduction, L1
Course Code:  WTT141
Monday, June 4, 2018

This workshop is designed to provide participants the skills to create, edit, format, and print worksheets. A brief introduction to formulas and using chart wizards will be presented. Looking to review these skills? Then this is a course you should attend!  Target Audience:  All Staff

MS WORD:  Using Styles, Graphics, Symbols, Charts & Translation
Course Code:  WTT131A
Friday, June 8, 2018, 9:00 AM – 12:30 PM

Want to create more exciting, professional looking documents using MS Word? Learn to use graphics, charts, and symbols to communicate information visually rather than simply using text.  Take your Word documents to the next level using styles and themes:  predefined combinations of font style, color, text size, and effects.   Broaden your communications by using the translate feature to translate words, phrases, paragraphs, or an entire document from one language to another.  After completing this workshop, create eye-catching fliers, organizational charts, marketing and promotional materials, and other professional documents with your newly enhanced skills!  Target Audience:  All Staff

MS WORD: Using Mail Merge, Tables, and Electronic Forms
Course Code:  WTT131P
Friday, June 8, 2018, 1:30 – 5:00 PM

This workshop will provide skills for organizing and presenting information in a variety of formats using MS Word. Learn to use the mail merge feature to produce letters, mailing labels, envelopes, name tags, and other documents from information stored in a list, database, or spreadsheet.  Learn how to summarize and present numerical data or text information in rows and columns using tables. Finally, are you looking for a way to collect and organize information from others? Learn to create forms that others can fill out electronically, including check boxes, text boxes, date pickers, and drop-down lists.  Target Audience:  All Staff

MS POWERPOINT: Creating Powerful Presentations
Course Code:  WTT151A
Tuesday, June 12, 2018, 9:00 AM – 12:30 PM

Learn how to create presentations that gain attention and enhance your credibility.  Deliver informative and visually appealing presentations that engage your audience.  Avoid common “PowerPoint pitfalls” and learn how to handle questions and comments with ease.  Target Audience:  All Staff

MS POWERPOINT: Dynamic, Impactful PowerPoint Delivery
Course Code:  WTT151P
Tuesday, June 12, 2018, 1:30 – 5:00 PM

Learn the fundamentals of delivering a dynamic PowerPoint presentation.  Deliver presentations that gain attention and enhance credibility.  Learn to use visual aids as they are intended, deal effectively with fear and anxiety, and handle questions and comments with confidence.  Target Audience:  All Staff

MS EXCEL: Formulas and Functions
Course Code:  WTT141A
Friday, June 15, 2018, 9:00 AM – 12:30 PM

Learn how to create formulas and how to use functions (prewritten formulas) to shorten and simplify formulas.  Perform simple or complex calculations on a single worksheet or across multiple worksheets, combine multiple columns of data into a single column, and effectively utilize the five most common functions.  Target Audience:  All Staff

MS EXCEL: Pivot Tables
Course Code:  WTT141P
Friday, June 15, 2018, 1:30 – 5:00 PM

Need to perform an in-depth analysis of the data in your Excel spreadsheet or quickly answer an unanticipated question about your data?  Learn to create a PivotTable or PivotChart report.  Pivot tables allow you to summarize values in an Excel spreadsheet without having to create formulas to perform the calculations.  Rearrange your summarized data simply by rotating row and column headings to create easy to read reports.  Target Audience:  All Staff

The Professional Development Program for CUNY employees now offers four specific skill enhancement certificate programs.  The programs are the Certificate for Administrative Professionals (CAP), the Certificate Program for Professional Staff (CPS), the Managerial Competencies Certificate Program (MCC), and the Supervisory Competencies Certificate Program (SCC).  Participants must complete three core courses and two elective courses within a two-year period.  For more information, click on the applicable flier to the right under “What’s New In PDLM.”

The OHRM Professional Development and Learning Management Office partners with various workplace learning providers to offer targeted skill-building opportunities for various CUNY audiences.  Professional partnerships with corporate learning leaders, CUNY colleges, other University offices, educational institutions, and noted employee development facilitators have helped PDLM to offer timely targeted learning sessions to CUNY employees.

Passenger Van Training for CUNY Drivers

Since June, 2011, the OHRM Professional Development and Learning Management Office has collaborated with the University’s Risk Management Committee to coordinate a driver safety course for campus passenger van drivers.  The customized training session entitled “Defensive Driving for Passenger Vans” addresses the unique challenges imposed upon passenger van drivers in New York City.  Over 600 CUNY drivers have taken the course since the training began.  Employees with van driving responsibilities should contact their Campus Fleet Coordinator for more information.

Registration for Risk Management and Compliance Training

Registration procedures and eligibility requirements for these learning session programs are communicated to the specific audiences when these programs are scheduled.  Each participant must be approved for registration by the appropriate campus or university coordinator.  Please contact your coordinator for more information.

Workplace Violence Prevention Training

Workplace Violence presents a serious occupational safety hazard to the University and its employees.  CUNY is committed to the prevention of workplace violence and will respond promptly to any threats and/or acts of violence.

New York State law mandates campuses to assess prevention needs and potential hazards, and to provide employees with campus-specific information and training in the risks and prevention of workplace violence.  The City University of New York’s Preventing Workplace Violence online course is designed to familiarize CUNY employees with the University’s Policy 6.09 Violence Prevention and to provide information on the New York State law, workplace violence risk factors, and methods for preventing, identifying and responding to threatening situations in the workplace.

CUNY employees are required to complete this training annually.  Employees with training questions should contact their campus Workplace Violence Prevention Training Administrator.  Click this link for a list of Campus Workplace Violence Prevention Training Administrators.

A copy of CUNY’s Policy 6.09 Violence Prevention is available at the following site: http://policy.cuny.edu/manual_of_general_policy/article_vi/policy_6.09/1/text/#Navigation_Location.

To register for CUNY Professional Development Program (CPDP) courses, employees must complete the E-Application (“E-App”) and submit it to their college Human Resources Office and PDLM.  E-Apps must reach PDLM at least 10 days before the start of a course.  Click on the button below to open the E-App, and follow all instructions to ensure that your application is processed.

Register For PDLM Courses

Rhonnye Ricks
University Director, Professional Development & Learning Management

Jacqueline Womack-Worrell
Associate Director, University Training Professional Development
& Learning Management

Despina Kouvaros
HR Training Specialist

Anastasiya Fatiy
HR Training Coordinator

Karen Ford
Executive Coordinator

Starr Hargraves
Training Assistant

What’s New in PDLM

Training on Campus

PDLM partners with campus Human Resources Offices to offer DCAS Citywide Training Center courses on their campuses. Departments must work with HR to arrange “on-site” courses for 10 to 24 employees at least two months before the course is scheduled.

HR Request for Campus Training >>

Courses at Citywide Training Center (CTC) through DCAS

The PDLM Office serves as the CUNY liaison to the CTC and must sign and submit all CUNY applications to DCAS.  Complete and download the CTC application, then have your supervisor sign the completed application and forward it to your College Human Resources Office.

Download the CTC Application >>