About Us

The Professional Development and Learning Management (PDLM) Office manages training and professional development opportunities designed to enhance the knowledge, skills, and competencies of CUNY employees. College and Central Office employees in various positions can benefit from professional development and training sessions that present progressive and innovative workplace effectiveness tools created by some of the most celebrated thinkers in the workplace learning field.


PDLM’s mission is to promote individual and organizational excellence for employees of the nation’s largest urban institution of public higher education.

Course Schedule
May – June, 2018

Schedule is subject to change


Creating a Collaborative Workplace – CANCELLED
Course Code:  C7516
Tuesday, May 1, 2018

Collaboration within teams across programs and between organizations is a fact of life in today’s workplace. The complexity of tasks and the interdependence of functions make it important that people work well with one another throughout an entire organization. High performance teams make this necessary collaboration appear seamless. This course looks at the complexities, the opportunities, the desired conditions and skills needed to make such collaboration possible.  Target Audience:  Directors, Managers, and Supervisors

Lean Six Sigma: Process Improvement Initiatives (Green Belt Certificate)
Course Code:  C7785
Wednesday, May 2, Friday, May 4, Wednesday, May 16, & Friday, May 18, 2018

At the completion of this program, you will earn a Lean Six Sigma Green Belt certificate.  You will be able to create strategies for leading Lean Six Sigma teams and implementing Lean Six Sigma projects.  Learn to review Process Improvement Theory, master key Lean Six Sigma tools, and identify key drivers and develop metrics and evaluate cost savings.  Prerequisite:  Lean Six Sigma: Introduction to Quality & Productivity Management (White Belt Certificate). Target Audience: Directors, Managers and Supervisors

The Manager in the Middle: Effective Power Relationships Up & Down RESCHEDULED TO JUNE
Course Code:  C9210
Thursday, May 10 & Friday, May 11, 2018

Managers know the stress of leading from the middle – being influenced by and accountable to those they report to while managing their own staff for harmony and productivity. Learn how to balance relationships and build alliances up and down the organizational hierarchy. Participants also will experiment with and discuss tools and techniques for influencing their manager in collaborative ways while engaging their sometimes reactive or resistant staff. Target Audience: Directors, Managers and Supervisors

The Supervisor’s Challenge: Managing Yourself While Managing Others
Course Code:  C9051
Monday, May 21 & Tuesday, May 22, 2018

To do the best job leading others, we begin by managing ourselves, creating a work-life balance, and developing people skills that allow us to lead by setting an example.  Participants will gain insight into managing themselves through increasing their self-awareness and developing relationship building skills. Focus will be on using emotional intelligence to build self-esteem and self-awareness. Target Audience: Managers and Supervisors

Schedule is subject to change


MS EXCEL: An Introduction, L1
Course Code:  WTT141
Monday, June 4, 2018

This workshop is designed to provide participants the skills to create, edit, format, and print worksheets. A brief introduction to formulas and using chart wizards will be presented. Looking to review these skills? Then this is a course you should attend!  Target Audience:  All Staff

MS WORD:  Using Styles, Graphics, Symbols, Charts & Translation
Course Code:  WTT131A
Friday, June 8, 2018, 9:00 AM – 12:30 PM

Want to create more exciting, professional looking documents using MS Word? Learn to use graphics, charts, and symbols to communicate information visually rather than simply using text.  Take your Word documents to the next level using styles and themes:  predefined combinations of font style, color, text size, and effects.   Broaden your communications by using the translate feature to translate words, phrases, paragraphs, or an entire document from one language to another.  After completing this workshop, create eye-catching fliers, organizational charts, marketing and promotional materials, and other professional documents with your newly enhanced skills!  Target Audience:  All Staff

MS WORD: Using Mail Merge, Tables, and Electronic Forms
Course Code:  WTT131P
Friday, June 8, 2018, 1:30 – 5:00 PM

This workshop will provide skills for organizing and presenting information in a variety of formats using MS Word. Learn to use the mail merge feature to produce letters, mailing labels, envelopes, name tags, and other documents from information stored in a list, database, or spreadsheet.  Learn how to summarize and present numerical data or text information in rows and columns using tables. Finally, are you looking for a way to collect and organize information from others? Learn to create forms that others can fill out electronically, including check boxes, text boxes, date pickers, and drop-down lists.  Target Audience:  All Staff

MS POWERPOINT: Creating Powerful Presentations
Course Code:  WTT151A
Tuesday, June 12, 2018, 9:00 AM – 12:30 PM

Learn how to create presentations that gain attention and enhance your credibility.  Deliver informative and visually appealing presentations that engage your audience.  Avoid common “PowerPoint pitfalls” and learn how to handle questions and comments with ease.  Target Audience:  All Staff

MS POWERPOINT: Dynamic, Impactful PowerPoint Delivery
Course Code:  WTT151P
Tuesday, June 12, 2018, 1:30 – 5:00 PM

Learn the fundamentals of delivering a dynamic PowerPoint presentation.  Deliver presentations that gain attention and enhance credibility.  Learn to use visual aids as they are intended, deal effectively with fear and anxiety, and handle questions and comments with confidence.  Target Audience:  All Staff

MS EXCEL: Formulas and Functions
Course Code:  WTT141A
Friday, June 15, 2018, 9:00 AM – 12:30 PM

Learn how to create formulas and how to use functions (prewritten formulas) to shorten and simplify formulas.  Perform simple or complex calculations on a single worksheet or across multiple worksheets, combine multiple columns of data into a single column, and effectively utilize the five most common functions.  Target Audience:  All Staff

MS EXCEL: Pivot Tables
Course Code:  WTT141P
Friday, June 15, 2018, 1:30 – 5:00 PM

Need to perform an in-depth analysis of the data in your Excel spreadsheet or quickly answer an unanticipated question about your data?  Learn to create a PivotTable or PivotChart report.  Pivot tables allow you to summarize values in an Excel spreadsheet without having to create formulas to perform the calculations.  Rearrange your summarized data simply by rotating row and column headings to create easy to read reports.  Target Audience:  All Staff

The Professional Development Program for CUNY employees now offers four specific skill enhancement certificate programs.  The programs are the Certificate for Administrative Professionals (CAP), the Certificate Program for Professional Staff (CPS), the Managerial Competencies Certificate Program (MCC), and the Supervisory Competencies Certificate Program (SCC).  Participants must complete three core courses and two elective courses within a two-year period.  For more information, click on the applicable flier to the right under “What’s New In PDLM.”

The OHRM Professional Development and Learning Management Office partners with various workplace learning providers to offer targeted skill-building opportunities for various CUNY audiences.  Professional partnerships with corporate learning leaders, CUNY colleges, other University offices, educational institutions, and noted employee development facilitators have helped PDLM to offer timely targeted learning sessions to CUNY employees.

Passenger Van Training for CUNY Drivers

Since June, 2011, the OHRM Professional Development and Learning Management Office has collaborated with the University’s Risk Management Committee to coordinate a driver safety course for campus passenger van drivers.  The customized training session entitled “Defensive Driving for Passenger Vans” addresses the unique challenges imposed upon passenger van drivers in New York City.  Over 600 CUNY drivers have taken the course since the training began.  Employees with van driving responsibilities should contact their Campus Fleet Coordinator for more information.

Registration for Risk Management and Compliance Training

Registration procedures and eligibility requirements for these learning session programs are communicated to the specific audiences when these programs are scheduled.  Each participant must be approved for registration by the appropriate campus or university coordinator.  Please contact your coordinator for more information.

Workplace Violence Prevention Training

Workplace Violence presents a serious occupational safety hazard to the University and its employees.  CUNY is committed to the prevention of workplace violence and will respond promptly to any threats and/or acts of violence.

New York State law mandates campuses to assess prevention needs and potential hazards, and to provide employees with campus-specific information and training in the risks and prevention of workplace violence.  The City University of New York’s Preventing Workplace Violence online course is designed to familiarize CUNY employees with the University’s Policy 6.09 Violence Prevention and to provide information on the New York State law, workplace violence risk factors, and methods for preventing, identifying and responding to threatening situations in the workplace.

CUNY employees are required to complete this training annually.  Employees with training questions should contact their campus Workplace Violence Prevention Training Administrator.  Click this link for a list of Campus Workplace Violence Prevention Training Administrators.

A copy of CUNY’s Policy 6.09 Violence Prevention is available at the following site: http://policy.cuny.edu/manual_of_general_policy/article_vi/policy_6.09/1/text/#Navigation_Location.

To register for CUNY Professional Development Program (CPDP) courses, employees must complete the E-Application (“E-App”) and submit it to their college Human Resources Office and PDLM.  E-Apps must reach PDLM at least 10 days before the start of a course.  Click on the button below to open the E-App, and follow all instructions to ensure that your application is processed.

Register For PDLM Courses

Rhonnye Ricks
University Director, Professional Development & Learning Management

Jacqueline Womack-Worrell
Associate Director, University Training Professional Development
& Learning Management

Despina Kouvaros
HR Training Specialist

Kru Bavishi
HR Training Specialist

Karen Ford
Executive Coordinator

Starr Hargraves
Training Assistant

Andrés Rivera Sarmiento
Training Assistant

What’s New in PDLM

Training on Campus

PDLM partners with campus Human Resources Offices to offer DCAS Citywide Training Center courses on their campuses. Departments must work with HR to arrange “on-site” courses for 10 to 24 employees at least two months before the course is scheduled.

HR Request for Campus Training >>

Courses at Citywide Training Center (CTC) through DCAS

The PDLM Office serves as the CUNY liaison to the CTC and must sign and submit all CUNY applications to DCAS.  Complete and download the CTC application, then have your supervisor sign the completed application and forward it to your College Human Resources Office.

Download the CTC Application >>