About Us

The Professional Development and Learning Management (PDLM) Office manages training and professional development opportunities designed to enhance the knowledge, skills, and competencies of CUNY employees. College and Central Office employees in various positions can benefit from professional development and training sessions that present progressive and innovative workplace effectiveness tools created by some of the most celebrated thinkers in the workplace learning field.


PDLM’s mission is to promote individual and organizational excellence for employees of the nation’s largest urban institution of public higher education.

Fall 2018/Spring 2019 Course Schedule
October 2018 – June 2019

Schedule is subject to change


Conducting Effective Performance Appraisal Interviews
Course Code:  C1012
Monday, December 10, 2018

This practical workshop will boost the confidence and skills of participants in conducting both interim and yearly feedback evaluation interviews with their staff. It will focus on the core purposes of performance evaluation and the communication skills needed to discuss employee performance.   Target Audience:  Directors, Managers, and Supervisors

Data Analytics for Managers
Course Code:  C4311
Friday, December 14, 2018

This course introduces managers to the concept of data-driven decision-making and management.  Participants learn how to better use data for setting goals and defining objectives while identifying the proper metrics for those objectives, and the elements of meaningful management dashboards.  Steps for assessing the right analytical tools to manage projects, processes, and analytic staff within departments will be addressed. Target Audience: Directors, Managers, and Project Leaders 


Lean Six Sigma: An Introduction to Quality and Productivity Improvement
Course Code:  C7784
Monday, January 14 & Wednesday, January 16, 2019

Are you feeling pressure to do more with less time and resources?  In this two-day seminar, participants will learn proven methods for achieving higher productivity with limited resources.  Lean Six Sigma provides tools and techniques to streamline tasks, improve time management, and produce higher quality work while satisfying internal and external customers.  These tools, originally developed for business, are now used extensively in government and higher education. Target Audience: Directors, Managers and Supervisors

Dynamic Customer Relations
Course Code:  C7816
Thursday, January 17, 2019

Looking for the tools that will empower you to deliver and manage the highest standards of customer relations?  This workshop has them.  It will help to enhance your value as an individual delivering vital services to the CUNY community.  This workshop will reinforce the importance and value of delivering courteous and effective customer service.  Participants will examine how the four stages of competence influence your personal development and interaction with others, how to diagnose customers’ needs, goals, and expectations, and how to handle challenging customers in person and on the telephone with less stress and more confidence.  Target Audience:  All Staff

Foundations of Management
Course Code:  C1006
Wednesday, January 30, Thursday, January 31, & Friday, February 1, 2019  

This course provides an overview of the role of the manager in the public sector. Emphasis is placed on identifying internal and external customers, devising and implementing process improvement, and tracking measurable outcomes. Managers will explore ways to develop strategies for employee involvement through team building, mutual problem-solving, and decision making. Target Audience:  Directors and Managers

Prerequisite: Essentials of Supervision for the 21st Century or two years managerial experience


How to Write Fast Under Pressure
Course Code:  C7513
Monday, February 4, 2019

When deadlines on several writing tasks are rapidly approaching, do you feel under stress? Have a hard time getting started? Struggle to put your thoughts together? Revise and edit slowly? Then, this course is for you! You will learn the tips that professional writers use and practice them in real-life situations to increase your output and write assertively.  Target Audience:  All Staff

The Supervisor’s Challenge: Managing Yourself While Managing Others
Course Code:  C9051
Tuesday, February 5 & Wednesday, February 6, 2019 (2 days)

To do the best job leading others, we begin by managing ourselves, creating a work-life balance, and developing people skills that allow us to lead by setting an example.  Participants will gain insight into managing themselves through increasing their self-awareness and developing relationship building skills. Focus will be on using emotional intelligence to build self-esteem and self-awareness.  Target Audience:  Managers and Supervisors

Resolving & Managing Conflict
Course Code:  C7518
Thursday, February 21, 2019

Do you want to transform conflict into a win-win situation?  Or develop collaborative problem-solving skills that can be used to coach staff and address conflict-related work situations and disputes? This is the course for you!  Participants will role-play different approaches for managing workplace conflict.  Target Audience:  Directors, Managers, and Supervisors  

Tactical Communication for Gaining Cooperation
Course Code:  C5400
Monday, February 25, 2019

This workshop will allow participants to learn and practice the communication skills and techniques for handling difficult work issues with candor, tact, and sensitivity. It explores complex situations such as dealing with tensions among team members and enforcing policies. Participants also will practice communication skills for neutralizing and defusing potential altercations.  Target Audience:  All Staff


Essentials of Supervision for the 21st Century
Course Code:  C1031
Tuesday, March 5 & Wednesday, March 6, 2019

An introduction to the issues, challenges, and typical situations related to supervising “frontline” employees.  In this two-day workshop, participants will learn essential skills and be introduced to key techniques for functioning effectively in their supervisory roles.  Target Audience:  Managers and supervisors

Professional Presence
Course Code:  C7721
Thursday, March 14, 2019

In this highly interactive workshop, workplace leaders will be introduced to essential and sometimes overlooked business manners that contribute to workplace success.  Specific takeaways include tips and insights for assessing your “personal brand,” making a fantastic first impression, leading through listening, setting goals and work targets that inspire your team, and bolstering your communications style to create a collaborative working environment.  Spend the half-day with the celebrated “Mr. Manners” and discover techniques for obtaining the “professional polish” to assist you in continuing to make a valuable contribution to your workplace.  Target Audience:  Managers, Supervisors, and Professionals

Conflict Management: Strategies for Handling Difficult Behavior
Course Code:  C7858
Tuesday, March 19, 2019

Explore techniques for dealing with people who exhibit challenging behaviors in the workplace.  Learn how to manage your own behaviors, discover different coping mechanisms, and development more effective communication skills when confronted with a difficult person or situation. Target Audience:  All Staff

Managerial Power Tools:  Motivating, Delegating, Team Building
Course Code:  C9286
Thursday, March 21, 2019

As a manager or supervisor, you need to get things done through others. Everyone is motivated to do something – but is it what you need them to do? How do you get people to want to do what they are supposed to do, do it well, and in collaboration with others? This highly interactive one-day course will give you some answers. You will have the chance to explore and practice the skills of motivating, delegating and teambuilding.  Target Audience:  Directors, Managers, and Supervisors

Developing Yourself and Others Through Delegation
Course Code:  C9117
Tuesday, March 26, 2019

Delegating involves high levels of trust, self-awareness and strategic thinking. It is different from assigning routine work. Done well, it enables the manager and others to take on new challenges, maximizes productivity, increases team performance, and reduces stress. Done incorrectly, it can result in improperly completed projects and increased frustration. This highly interactive workshop will explore many facets of delegation and introduce the delegation process step by step.   Target Audience:  Directors, Managers, and Supervisors

Effective Office Management For Today’s Workplace
Course Code:  C2202
Friday, March 29, 2019

Acquire the tools to better manage your work environment.  Explore common workplace challenges and techniques for managing time, changing priorities, developing effective office routines, communicating better, increasing motivation, and enlisting help for developing a more positive team environment.  Target Audience:  All Staff


The Science of Success: Motivation, Judgement and Teamwork
Course Code:  C7977
Monday, April 1, 2019

Why do teams of over-performers often underperform?  Why do monetary incentives often fail to get results? Current research reveals a host of often overlooked factors and practices that affect people’s motivation, judgment, and teamwork.  In the workshop, participants will learn to use the latest research and best practices to motivate yourself and others, make better decisions, and collaborate effectively.  Target Audience:  Managers, Directors, Supervisors, and Professionals

Inspired Leadership: Creating a Motivational Environment
Course Code:  C9248
Thursday, April 4 & Friday, April 5, 2019

Do you need to increase productivity and encourage positive long-term change?  Want staff members to choose to be their best at work?  Then the four cornerstones of the FISH philosophy are for you.  Explore this unique technique for increasing morale and motivating team members to challenge themselves to improve.  Learn to be a “genuine” leader and to leave a legacy of integrity and success. Target Audience:  Managers and Supervisors

Lean Six Sigma: An Introduction to Quality and Productivity Improvement
Course Code:  C7784
Monday, April 8 & Wednesday, April 10, 2019

Are you feeling pressure to do more with less time and resources?  In this two-day seminar, participants will learn proven methods for achieving higher productivity with limited resources.  Lean Six Sigma provides tools and techniques to streamline tasks, improve time management, and produce higher quality work while satisfying internal and external customers.  These tools, originally developed for business, are now used extensively in government and higher education. Target Audience: Directors, Managers and Supervisors

Introduction to Statistical Analysis
Course Code:  C7747
Tuesday, April 9, 2019

This course introduces participants to the use of statistics for understanding and communicating CUNY data.  Using Excel, participants will learn how to use common statistical measures to understand the content of data for making operational decisions.  Participants will also learn how to display statistical information in meaningful ways. Prerequisite: Data Analytics for Managers (C4311)  Target Audience:  Managers, Supervisors, and Project Leaders

Managing Multiple Priorities
Course Code: C5044
Thursday, April 11, 2019

Take control of your workday by maximizing efficiency and minimizing stress.  Learn to clarify and set work and personal goals and priorities, stay organized, take charge of time, recognize and overcome “productivity killers,” and utilize planning and organizing tools to measure and monitor progress.  Target Audience:  All Staff

Strengthening Workplace Communications
Course Code:  C7724
Monday, April 15, 2019

Participants will learn methods to improve everyday interactions with co-workers to enable them to work more productively in group situations. They will evaluate their individual communication styles and explore methods and techniques for strengthening their personal communication effectiveness.  Target Audience:  Managers and Supervisors


Enhancing Your Personal Productivity
Course Code:  C9226
Thursday, May 2, 2019

Are you always busy?  Do you have hundreds of voicemails to return, countless e-mails to read, and mounds of paperwork to conquer?  Often the whirlwind of activities that we engage in does not add significant value to the work we do or the services we provide.  This workshop identifies ten “time stealers” and offers practical, easy-to-use tips on how to overcome them. Target Audience:  All Staff

Motivating Yourself for Professional Success
Course Code:  C9092
Friday, May 3, 2019

Personal motivation is the key to all human success. Where do you want to be in life? What are the required attitudes and thoughts and the actions you should take to raise your level of personal and professional skill and efficiency? Explore what actions you can take to overcome personal and professional stumbling blocks and see how creative thinking, effective decision making, and personal motivation can determine the destiny you create.  Target Audience:  All Staff

The Manager in the Middle: Effective Power Relationships Up & Down
Course Code:  C9210
Monday, May 5 & Tuesday, May 6, 2019

Managers know the stress of leading from the middle – being influenced by and accountable to those they report to while managing their own staff for harmony and productivity. Learn how to balance relationships and build alliances up and down the organizational hierarchy. Participants also will experiment with and discuss tools and techniques for influencing their manager in collaborative ways while engaging their sometimes reactive or resistant staff. Target Audience: Directors, Managers and Supervisors

Attitude is Everything
Course Code:  C9266
Wednesday, May 8, 2019

Attitude is a highly personal and sensitive topic. As attitudes deteriorate, so do commitment, loyalty and, most importantly, performance. Everyone encounters setbacks that can shake their attitude into a negative focus. This course provides participants with the knowledge and skills to develop and maintain positive attitudes while becoming sensitive to underlying causes leading to negative attitudes. Various methods for responding positively and productively to different attitudes in a positive and productive way will be explored. Target Audience:  All Staff

How to Write Fast Under Pressure
Course Code:  C7513
Tuesday, May 21, 2019

When deadlines on several writing tasks are rapidly approaching, do you feel under stress? Have a hard time getting started? Struggle to put your thoughts together? Revise and edit slowly? Then, this course is for you! You will learn the tips that professional writers use and practice them in real-life situations to increase your output and write assertively.  Target Audience:  All Staff

The Art of Assertiveness
Course Code:  C2010
Wednesday, May 22, 2019

This course focuses on ways individuals can establish trust, mutual respect, and openness to develop an assertive approach when interacting with others.  A how to build “win-win” relationships with the results you expect, without appearing “heavy-handed.”  Learn to persuade others without being aggressive.  Target Audience:  All Staff

Smart Solutions for Unacceptable Employee Behavior
Course Code:  C9017
Thursday, May 23 & Thursday, May 30, 2019

From “first approach” to “last resort” actions, this workshop will explore the management skills and techniques needed to stop the negative effects of problem performers, bad attitudes, and unacceptable behaviors. Focus will be on employing “smart” methods for managing, controlling, and resolving problem situations without the resentment and anger that some outdated approaches may generate. Target Audience:  Managers and Supervisors


Business Writing: Clarity Through Critical Thinking
Course Code:  C2036
Monday, June 3, 2019

Do you want to increase your ability to write with greater clarity and you think critically?  This one-day course will help you to use critical thinking skills in your writing.  Participants will practice in a specific writing model to improve their business writing and completion of both large and small writing projects.  Target Audience:  All Staff

MS EXCEL 2010: An Introduction, L1
Course Code:  WTT141
Tuesday, June 11, 2019

This workshop is designed to provide participants the skills to create, edit, format, and print worksheets. A brief introduction to formulas and using chart wizards will be presented. Looking to review these skills? Then this is a course you should attend!  Target Audience:  All Staff

MS WORD 2010:  Using Styles, Graphics, Symbols, Charts & Translation
Course Code:  WTT131A
Friday, June 8, 2019, 9:00 AM – 12:30 PM

Want to create more exciting, professional looking documents using MS Word? Learn to use graphics, charts, and symbols to communicate information visually rather than simply using text.  Take your Word documents to the next level using styles and themes:  predefined combinations of font style, color, text size, and effects.   Broaden your communications by using the translate feature to translate words, phrases, paragraphs, or an entire document from one language to another.  After completing this workshop, create eye-catching fliers, organizational charts, marketing and promotional materials, and other professional documents with your newly enhanced skills!  Target Audience:  All Staff

MS WORD 2010: Using Mail Merge, Tables, and Electronic Forms
Course Code:  WTT131P
Friday, June 8, 2019, 1:30 – 4:30 PM

This workshop will provide skills for organizing and presenting information in a variety of formats using MS Word. Learn to use the mail merge feature to produce letters, mailing labels, envelopes, name tags, and other documents from information stored in a list, database, or spreadsheet.  Learn how to summarize and present numerical data or text information in rows and columns using tables. Finally, are you looking for a way to collect and organize information from others? Learn to create forms that others can fill out electronically, including check boxes, text boxes, date pickers, and drop-down lists.  Target Audience:  All Staff

MS POWERPOINT 2010: Creating Powerful PresentationsCourse
Code:  WTT151A
Tuesday, June 18, 2019, 9:00 AM – 12:30 PM

Learn how to create presentations that gain attention and enhance your credibility.  Deliver informative and visually appealing presentations that engage your audience.  Avoid common “PowerPoint pitfalls” and learn how to handle questions and comments with ease.  Target Audience:  All Staff

 MS POWERPOINT 2010: Dynamic, Impactful PowerPoint Delivery
Course Code:  WTT151P
Tuesday, June 18, 2019, 1:30 – 4:30 PM

Learn the fundamentals of delivering a dynamic PowerPoint presentation.  Deliver presentations that gain attention and enhance credibility.  Learn to use visual aids as they are intended, deal effectively with fear and anxiety, and handle questions and comments with confidence.  Target Audience:  All Staff

MS EXCEL 2010: Formulas and Functions
Course Code:  WTT141A
Friday, June 21, 2019, 9:00 AM – 12:30 PM

Learn how to create formulas and how to use functions (prewritten formulas) to shorten and simplify formulas.  Perform simple or complex calculations on a single worksheet or across multiple worksheets, combine multiple columns of data into a single column, and effectively utilize the five most common functions.  Target Audience:  All Staff

MS EXCEL 2010: Pivot Tables and LookUps
Course Code:  WTT141P
Friday, June 21, 2019, 1:30 – 4:30 PM

Need to perform an in-depth analysis of the data in your Excel spreadsheet or quickly answer an unanticipated question about your data?  Learn to create a PivotTable or PivotChart report.  Pivot tables allow you to summarize values in an Excel spreadsheet without having to create formulas to perform the calculations.  Rearrange your summarized data simply by rotating row and column headings to create easy to read reports.  Want to search for information across spreadsheets and workbooks?  Then the LookUp function is what you need.  Learn how to use it effectively.  Target Audience:  All Staff

The Professional Development Program for CUNY employees now offers four specific skill enhancement certificate programs.  The programs are the Certificate for Administrative Professionals (CAP), the Certificate Program for Professional Staff (CPS), the Managerial Competencies Certificate Program (MCC), and the Supervisory Competencies Certificate Program (SCC).  Participants must complete three core courses and two elective courses within a two-year period.  For more information, click on the applicable flier to the right under “What’s New In PDLM.”

The OHRM Professional Development and Learning Management Office partners with various workplace learning providers to offer targeted skill-building opportunities for various CUNY audiences.  Professional partnerships with corporate learning leaders, CUNY colleges, other University offices, educational institutions, and noted employee development facilitators have helped PDLM to offer timely targeted learning sessions to CUNY employees.

Passenger Van Training for CUNY Drivers

Since June, 2011, the OHRM Professional Development and Learning Management Office has collaborated with the University’s Risk Management Committee to coordinate a driver safety course for campus passenger van drivers.  The customized training session entitled “Defensive Driving for Passenger Vans” addresses the unique challenges imposed upon passenger van drivers in New York City.  Over 990 CUNY drivers have taken the course since the training began.  Employees with van driving responsibilities should contact their Campus Fleet Coordinator for more information.

Registration for Risk Management and Compliance Training

Registration procedures and eligibility requirements for these learning session programs are communicated to the specific audiences when these programs are scheduled.  Each participant must be approved for registration by the appropriate campus or university coordinator.  Please contact your coordinator for more information.

Workplace Violence Prevention

Workplace Violence Prevention Training

Workplace Violence presents a serious occupational safety hazard to the University and its employees.  CUNY is committed to the prevention of workplace violence and will respond promptly to any threats and/or acts of violence.

New York State law mandates campuses to assess prevention needs and potential hazards, and to provide employees with campus-specific information and training in the risks and prevention of workplace violence.  The City University of New York’s Workplace Violence Prevention online course is designed to familiarize CUNY employees with the CUNY Campus and Workplace Violence Policy and to provide information on the New York State law, workplace violence risk factors, and methods for preventing, identifying and responding to threatening situations in the workplace.

CUNY employees are required to complete this training when first hired and annually thereafter.  Employees with training questions should contact their campus Workplace Violence Prevention Training Administrator.  Click this link for a list of Campus Workplace Violence Prevention Training Administrators.

A copy of CUNY’s Campus and Workplace Violence Policy is available at the following site: CUNY Campus and Workplace Violence Policy

To register for CUNY Professional Development Program (CPDP) courses, employees must complete the E-Application (“E-App”) and submit it to their college Human Resources Office and PDLM.  E-Apps must reach PDLM at least 10 days before the start of a course.  Click on the button below to open the E-App, and follow all instructions to ensure that your application is processed.

Register For PDLM Courses

Rhonnye Ricks
University Director, Professional Development & Learning Management

Jacqueline Womack-Worrell
Associate Director, University Training Professional Development
& Learning Management

Despina Kouvaros
HR Training Specialist

Kru Bavishi
HR Training Specialist

Karen Ford
Executive Coordinator

Starr Hargraves
Training Assistant

Andrés Rivera Sarmiento
Training Assistant

What’s New in PDLM

Training on Campus

PDLM partners with campus Human Resources Offices to offer DCAS Citywide Training Center courses on their campuses. Departments must work with HR to arrange “on-site” courses for 10 to 24 employees at least two months before the course is scheduled.

HR Request for Campus Training >>

Courses at Citywide Training Center (CTC) through DCAS

The PDLM Office serves as the CUNY liaison to the CTC and must sign and submit all CUNY applications to DCAS.  Complete and download the CTC application, then have your supervisor sign the completed application and forward it to your College Human Resources Office.

Download the CTC Application >>