Borough of Manhattan Community College (BMCC) CUNY TechWorks program offers focuses on bridging the NYC talent gap in the IT sector. The BMCC Technology Workforce Pathways program offers a 22 week, full-time Computer Network Support Specialist training program, where successful participants acquire their CompTIA A+ and Cisco Certified Network Associate (CCNA) certifications.
Program graduates will be able to troubleshoot, repair common computer hardware issues, install operating systems and be able to configure CISCO Routers and Switches in order to troubleshoot network problems and issues. Additionally, graduates will have the ability to achieve up to six college credits towards a BMCC CIS Associate’s degree, and will career readiness and “soft skills” instruction, extensive support services, and individualized placement services for internship and employment opportunities.
|COHORT||Start Date||End Date|
|Cohort 8 - Night||2/11/2019||10/26/2019|
|Cohort 13 -Night||10/28/2019||7/18/2020|
|Cohort 16||4/6/2020||10/16/ 2020|
Operations and Support
Of the three functional areas, operations and support tends to have the lowest barrier to entry. Commonly, the help desk is the most common entry point into the field, which is broken down into three levels each requiring more knowledge and responsibilities. Level I requires 0-1 year of experience in addition to the CompTIA A+ certification and typically entails helping clients with simple tasks such as password resets and website access. Level II and III support typically require 1-3 years of experience and includes the completion of more complex tasks such as solving configuration issues, software installations, and hardware repair.
Building a network environment is typically a move up for those working within operations and support. Teams of engineering generalists, those with crossover experience in other fields of IT, and specialists build new networks and maintain existing ones for companies. This field typically requires 4-5 years of experience, a degree, and CCNA/CCNP certifications.
Designing networks is the most intricate area for network administrators. Network designers and architects define a business’ needs and goals and translate this information into technical requirements that define how a task is going to be completed. This field typically requires 10 years of experience, a degree, and CCNP/CCIE certification.
|ROLE||Average NYC Salary|
|Network systems intern||$33,1120|
|Tier II Technical Support||$46,824|
|Tier III Technical Support||$48,691|
|Junior Network Administrator||$54,053|
Borough of Manhattan Community College Center for Continuing Education & Workforce Development
25 Broadway, 8th Floor,
New York, NY 10004