Borough of Manhattan Community College (BMCC) CUNY TechWorks program offers focuses on bridging the NYC talent gap in the IT sector. The BMCC Technology Workforce Pathways program offers a 22 week, full-time Computer Network Support Specialist training program, where successful participants acquire their CompTIA A+ and Cisco Certified Network Associate (CCNA) certifications.

Program graduates will be able to troubleshoot, repair common computer hardware issues, install operating systems and be able to configure CISCO Routers and Switches in order to troubleshoot network problems and issues. Additionally, graduates will have the ability to achieve up to six college credits towards a BMCC CIS Associate’s degree, and will career readiness and “soft skills” instruction, extensive support services, and individualized placement services for internship and employment opportunities.

How to Register 

Choose a program to apply → Attend an information session → Fill out the application → Register for a TABE text → Come in for an interview → You will be notified of your status into the program.


Day            Monday – Friday 9:30am-4:30pm

Night         Monday – Thursday 6:00pm-9:30pm  AND Saturday 9:30am-4:30pm

COHORTStart DateEnd Date
Cohort 611/5/20185/10/2019
Cohort 71/28/20197/26/2019
Cohort 8 - Night2/11/201910/26/2019
Cohort 94/8/201910/4/2019
Cohort 106/17/201912/13/2019
Cohort 11-NIGHT7/22/20195/2/2020
Cohort 128/26/20192/28/2020
Cohort 13 -Night10/28/20197/18/2020
Cohort 1411/11/20195/22/2020
Cohort 152/3/20207/29/2020
Cohort 164/6/202010/16/ 2020


  • CompTIA A+ Certification
  • Cisco Certified Network Associate Certification
  • Portfolio
  • Certificate of graduation from Borough of Manhattan Community College
  • Job placement assistance


  • Be at least 18 years old
  • Have a high school diploma, GED, or have passed the TASC
  • Be eligible to work in the United States
  • Able to physically attend classes at Borough of Manhattan Community College in NYC


Operations and Support
Of the three functional areas, operations and support tends to have the lowest barrier to entry. Commonly, the help desk is the most common entry point into the field, which is broken down into three levels each requiring more knowledge and responsibilities. Level I requires 0-1 year of experience in addition to the CompTIA A+ certification and typically entails helping clients with simple tasks such as password resets and website access. Level II and III support typically require 1-3 years of experience and includes the completion of more complex tasks such as solving configuration issues, software installations, and hardware repair.

Building a network environment is typically a move up for those working within operations and support. Teams of engineering generalists, those with crossover experience in other fields of IT, and specialists build new networks and maintain existing ones for companies. This field typically requires 4-5 years of experience, a degree, and CCNA/CCNP certifications.

Designing networks is the most intricate area for network administrators. Network designers and architects define a business’ needs and goals and translate this information into technical requirements that define how a task is going to be completed. This field typically requires 10 years of experience, a degree, and CCNP/CCIE certification.

Different Job Opportunities


ROLEAverage NYC Salary
Network systems intern$33,1120
Desktop Technician$43,147
Tier II Technical Support$46,824
Tier III Technical Support$48,691
Junior Network Administrator$54,053
Network Administrator$65,406
Network Manager$98,797


Labor analysts predict that between 2012 and 2022, network support jobs will grow by 7.9%. Network administrators are expected to have a projected growth rate of 12%. These jobs are projected to grow far more rapidly than the citywide average of 13% over the same period.


In order to apply for the program, you must attend an information session.  Register from one of the times listed above.


Jennifer Escabosa
(212) 346-8435.

Borough of Manhattan Community College Center for Continuing Education & Workforce Development
25 Broadway, 8th Floor,
New York, NY 10004