The City University of New York, in partnership with the New York City Department of Information Technology & Telecommunications (DoITT), provides City agencies and public schools with a streamlined and cost-effective way to hire interns to support STEM-related projects. Interns serve as application/web developers, database analysts/designers, engineers, business analysts, healthcare specialists, and many other roles, often working on mission-critical projects at their agencies.
The City University of New York (CUNY) provides staffing support to two city government call centers—the 311 Customer Service Center operated by the Department of Information Technology and Telecommunications (DoITT) and the Customer Contact Center operated by the New York City Housing Authority (NYCHA).
- The CUNY 311 Project was developed in 2003 to support New York City 311 by providing well-trained, courteous, motivated, and flexible Student Call Takers to complement 311’s permanent full-time staff. The starting wage is $13 per hour for undergraduates and $15 per hour for graduate students, and raises are awarded after a term of good service if performance metrics are met. To maintain eligibility as a Call Taker, students must maintain a minimum GPA of 2.5 and be registered for between three and six credits each semester.
- The NYCHA Customer Contact Center Project, which launched in 2014, sets aside 60 positions for CUNY students. Students are trained at the NYCHA Customer Information Center as Student Call Takers and use customer service skills to provide assistance to residents of public housing units. The starting wage is $13 per hour and raises are awarded after six months of service.